This page exists because payment processors and buyers expect a delivery or shipping policy. Ours is short: the product is digital, delivery is instant, and no physical goods are ever shipped.
1. What is delivered
Turtle AI Coworker is a Software-as-a-Service platform accessed through a web browser at www.turtleaicoworker.com, through our mobile application, and through our API and MCP endpoints. There is no physical product, no installation media, and no shipment.
2. When it is delivered
- Free plan — access is provisioned immediately on email verification.
- Paid plans — the plan is activated immediately on successful payment. In the rare case that a payment is held for verification by our payment processor, activation follows within 24 hours of the payment clearing.
- Enterprise plans invoiced by bank transfer — access is provisioned on the start date set out in the order form, which does not wait for the funds to clear unless the order form says otherwise.
3. How it is delivered
Access is delivered to the email address registered on the account. On activation you receive a confirmation email and the plan’s features become available on your next page load — no separate licence key, no download, no manual step.
A GST-compliant tax invoice is emailed to your billing contact for every payment, and remains available under Settings → Billing.
4. Geographic availability
The Service is available worldwide, subject to applicable export controls and sanctions law, and subject to the Acceptable Use Policy. It is hosted on Microsoft Azure, East US (Northern Virginia, United States).
5. No physical shipment
We do not ship physical goods. There are no delivery charges, no shipping addresses, no couriers, no customs, and no tracking numbers associated with any purchase.
6. If delivery fails
If you have paid and cannot access the plan you paid for, contact contact@turtleaicoworker.com or call +91 78418 53298 during Monday to Friday, 10:00–18:00 IST (excluding public holidays). We will either provision access or refund the payment in full. A failure to deliver is one of the cases where a refund is always given — see the Cancellation & Refunds Policy.
7. Availability after delivery
Once delivered, ongoing availability is governed by the Service Level Agreement, which sets our uptime commitment at 99.5% and gives 7 days notice of planned maintenance.
Questions about this document? Write to legal@turtleaicoworker.com.